sastacare.com is an Innovative Information and Knowledge Based Technology Platform which works as communication medium between Users and Independent Licensed Chemist and other retailers.
If at any place in this document, the term mobile application has been omitted in a particular section/sub-section/clause, it shall not mean that the terms and conditions mentioned in those sections/sub-sections/clauses are not applicable on access through mobile application. All the terms and conditions mentioned herein shall be applicable to access through mobile application also.
IN CASE YOU DISAGREE TO ANY OR ALL OF THESE TERMS, PLEASE LEAVE THIS PAGE AND DO NOT ACCESS OR USE THE WEBSITE.
LANGUAGE OF THE TERMS
The terms are incorporated herein in English language and the website does not provide you with a translation of the English language version of the Terms and if there is any contradiction between what the English language version of the Terms says and what a translation says, then the English language version shall take precedence.
TYPES OF INFORMATION COLLECTED AND USES OF COLLECTED INFORMATION
During your use of sastacare.com, we will collect and store your personal information (including sensitive personal information)which is provided by you from time to time. Such information is essential to guarantee you a safe, secure, proficient and personalized shopping experience.
Any individual can browse our website and mobile application without sharing his/her personal information with us. However, if you intend to become a registered user, it becomes necessary to share all your personal details (as required) with us.
We may use your information to maintain our website and mobile application, and to tailor our products and services to your preferences to provide the best service possible. In addition we use your information to market the products and services to you, and those of our group companies, partners and agents (with your consent where required by applicable law).
We collect information when you transact on our website and mobile application, such as your contact details, purchase information. We also collect information about your preferences from your interactions with our website or mobile application. In addition, we collect device and technical information from you when you use our website or mobile application.
We share your data with our third party service providers to the extent necessary for them to provide their services. We use these third parties services solely to process or store your information for the purposes described in this policy. We also share your information with our strategic alliance partners who help us provide services and with government bodies as required by law. Our information infrastructure is cloud-based and outsourced.
sastacare.com will retain Customer Data for as long as it is necessary to fulfill the purpose, for which it was collected, and for satisfying any legal, business, accounting or reporting requirements or as required by relevant laws. To determine the appropriate retention period for personal data, we consider the amount, nature, and sensitivity of the personal data, the potential risk of harm from unauthorised use or disclosure of your personal data, the purposes for which we process your personal data and whether we can achieve those purposes through other means, and the applicable legal requirements. We will endeavor to delete data within 30 days of a request for erasure or contact you if it will take longer.
We hope that this Policy helps you understand what kind of personal data, if any, we collect at this website and how we handle and use any such personal data after collection. The various types of information that we collect from our customers are mentioned herein below, We include sastacare.com Marketplace Ltd, its employees and the group companies:
Personally Identifiable Information“Personally Identifiable Information” is the information that identifies a specific End User. Such unique identification and the subsequent submission of data are directly associated with your various activities at sastacare.com such as creation of account, placing an order, sharing your feedback, suggesting a product etc. However, it is for you to choose not to engage in such activities. Remember, once you enroll, it is mandatory to provide the required information.
Some of the information that we collect includes:
Date of Birth
Medicine, Diagnostic, Diet and Medical history and related data
Any other personal information that may be supplied by you or collected about you from time to time according to the applicable local legislation.
Generally, we try to limit the circumstances where we collect your sensitive personal data. However, this can occasionally occur because you have made certain requests in connection and Depending on your activity on sastacare.com some of the details we may ask are mandatory and some are optional. If you do not provide the mandatory information for a particular activity that requires it, you will not be permitted to engage in that activity.
The various purposes for which we need this information include, but not limited to:
Verifying you as a legitimate user.
Allowing you to place orders for products and services.
Informing you about order status.
Prescription compliance by Licensed Retail Chemist
Health Information and Counselling Services
Services of Diagnostic
Doctors and Other related Service Providers
Dispensing of Medicines and other products by Licensed Retail Chemist
Delivering Reports by Service Providers
For purposes of this policy statement, Customer Data means Personal Data and Technical Data. This includes device and technical information you give us when using our website or mobile application such as IP addresses or other unique identifiers, like mobile carrier, operating system, platform, etc.
This information may also be used to analyze Website use, enhance our services for you, improve our marketing and promotional activities, administer our website and address your shopping preferences.
We assure that your Personally Identifiable Information are private and secure at sastacare.com and will not be sold, rented or traded to any third party entity without your explicit consent.
Only the staff, officers, employees, agents and representatives of sastacare.com (including group companies) and the staff, officers, employees, agents and representatives at the dispensing pharmacies, diagnostic and other service providers will view your data and the information contained therein for the purpose of facilitating your transaction.
However, we may disclose your personal information if required to do so as detailed in the ‘Sharing of Personal Information” mentioned hereinafter.
Non-Personally Identifiable Information
“Non-Personally Identifiable Information” is just the opposite of “Personally Identifiable Information” and does not uniquely identify a unique End User. This includes some information that may be collected automatically and do not require you to submit such data.
Your computer browser information, your IP address, the URL that you just came from and the URL you are next to visit are some examples of such information.
This information is usually analyzed and assembled on an aggregate basis and is mostly used for internal research on customers, maintaining and managing the website, analyzing trends, gathering demographic information, complying with applicable law and cooperating with law enforcement agencies.
SHARING OF PERSONAL INFORMATION
All visitors / Members of this website understand that this website does not sell, rent, or loan any identifiable information at the individual level regarding its customers to any third party. We ensure that we will not disclose your information to anyone, excepting the situations mentioned herein after.
However, there may be certain instances when we will be compelled to share some or all of your information with one or moreagencies and/or we are also bound to cooperate fully should a situation arise where we are required by law or legal process to provide information about a customer.
sastacare.com takes adequate steps to ensure that third parties to whom the Users’ Sensitive Personal Data or Information may be transferred adopt reasonable level of security practices and procedures to ensure security of Personal Information.
Such agencies and the reasons for disclosure of your information are discussed below:
a) Payment Gateways
We engage trusted online payment service partners to perform payment processing and authorisation services (for net banking or credit/debit card validation). Through your use of the sastacare.com (website and mobile application) services, you consent to our collection of your information through our payment service partner websites and SDKs.
Agents are third party companies and individuals who are employed by us to undertake certain functions on our behalf. The tasks may include processing orders, delivering consignments, customer relationship management, analyzing data, and detection of frauds or Site abuses. While performing such functions they might have to access your personal information; however, they may not use it for other purposes.
Your personal information may also be shared with our other corporate affiliates and entities, aiming to facilitate joint or co-branded services.
c) Legal Issues
We will transfer information about you if sastacare.com Marketplace Limited is acquired by or merged with another company.
d) Business Transfers
In our continuous process of developing our business, we and our affiliates might sell or buy stores or assets, or merge with a third party business entity. sastacare.com as a business may also be re-organized, amalgamated or restructured. In such transactions, customer information is one of the transferred business assets. Also, in an absurd event when sastacare.com or substantially all of its assets are acquired, customer information will of course be one of the transferred assets and is permissible under law.
e) Medical History & Prescriptions
Your medical and prescription information will not be intentionally released to anybody other than you or your authorized representative. For the purpose of processing your order, we may also disclose your medical information to our affiliates, our agents (such as contracted fulfillment parties), your authorized representative, independent licensed retail chemist, diagnostic lab, fulfilling retailers, service providers, your prescriber or other authorized medical professional.
f) This also applies when we have reason to believe that disclosing the Data is necessary to identify, contact or bring legal action against someone who may be causing interference with our rights or properties, whether intentionally or otherwise, or when anyone else could be harmed by such activities.
h) We will also disclose your Customer Data to third parties to comply with legal obligations, processes or requests (such as disclosing Customer Data to executors in response to court orders).
i) In addition, we may disclose Customer Data to our legal advisors for establishing, exercising or defending our legal rights, to our other professional advisors, or as otherwise authorised or required by law. sastacare.com also reserves the right to share Customer Data as is necessary to prevent a threat to the life, health or security of an individual or corporate entities such as sastacare.com. Further, sastacare.comr will disclose Customer Data, as is necessary, to investigate suspected unlawful activities including but not limited to fraud, intellectual property infringement or privacy.
We take appropriate steps to protect the personal information (including sensitive personal information)you share with us. We have implemented reasonable technology and security features to safeguard the privacy of your personal information.
However, you must appreciate and understand that complete confidentiality and security is not yet possible over the Internet, and privacy cannot be assured in your communications to us. You acknowledge that personal information is disclosed at your own risk, and may be subject to unauthorized use by others. This may result in you receiving unsolicited messages from other parties.
We are and will not be responsible in any manner for direct, indirect, special or consequential damages, howsoever caused arising out of the communication of information to us.
We will permit only authorized employees, who are trained in the proper handling of customer information, to have access to that information.
RELEASE OF NON- PERSONALLY IDENTIFIABLE INFORMATION
We may share or disclose Non-Personally Identifiable Information to our Partners, Affiliates and Advertisers. We may share aggregated demographic information (which does not include any Personally Identifiable Information) with “Third Party Advertising Companies” or “Third Party Advertisers”.
We also use Third Party Service Providers to track and analyze Non-Personally Identifiable usage and volume statistical information from our Users to administer our Website and constantly improve its quality. We may also publish this information for promotional purposes or on behalf of advertisers.
UPDATING PERSONALLY IDENTIFIABLE INFORMATION
All users have the ability to access, update and delete their Personally Identifiable Information in our website. In fact, we always advise our users to update their Personally Identifiable Information from time to time. To update your information follow the steps below:
Login to your account
Click on ‘My Account’
On the Dashboard click on ‘Update your Profile’ and make the necessary changes.
On the Dashboard click on ‘Address Book’ to change your address(s)
If you would like to have some or all of your Personally Identifiable Information to be removed from our databases, please contact us via e-mail at [email protected] with the subject line “Withdrawal of Consent for storing data”. We will do the needful to deactivate your account and remove your Personally Identifiable Information from our files within 30 days of a request for removal or contact you if it will take longer.
In the case of not providing or later on withdrawing the consent for data sharing, sastacare.com have the option not to provide goods or services for which said information was sought.
DATA TRACKING Cookies
“Cookies” are certain data collection devices placed on your hard drive, which we use on certain pages of the Website, sastacare.com to assist us analyze our webpage flow, measure promotional effectiveness and promote trust and ensure safety. Most cookies are “session cookies” meaning that they automatically get deleted from your hard drive at the end of a session, (that is, when you sign out from sastacare.com or close your web browser). You are always free to decline our cookies if your browser permits, although, in that case, you may not be able to use certain features on the website.Cookies do not collect any sensitive personal information from you.
Some of the features which cookies support:
Measuring the effectiveness of our sites, services, content and advertising
Allowing you to enter your password less frequently during a session.
Remembering your preferences, buying behavior and presenting information that are targeted to your interests to make your experience more personalized
If you choose to post messages on our message boards, chat rooms or other message areas or leave a feedback, we will collect that information from you. We retain this information as necessary to resolve disputes, provide customer support and troubleshoot problems as permitted by law.
If you send us personal correspondence such as emails or letters, or if other users or third parties send us correspondence about your activities or postings on the website, we may collect such information and maintain a file specific to you.
Additionally, you may encounter “cookies” or other similar devices on certain pages of the Website,sastacare.com that are placed by third parties.
A “web beacon” is an electronic image placed in the code of a web page. We use web beacons to monitor the traffic patterns of users from one page to another and to improve site performance.
Periodically,sastacare.com may, at random, record user sessions to help improve the onsite experience of our visitors. We do not record your personal information during these sessions.
SECURITY OF PERSONALLY IDENTIFIABLE INFORMATION
sastacare.com has rigorous security measures in place to protect the loss, misuse and modification of your Personally Identifiable Informationor sensitive personal data. We always provide you the use of a secure server that only selected personnel and contractors can access and thus, track all your account accesses and modifications.
However, no data transmission over the Internet is absolutely safe and secure. Accordingly, we cannot ensure or warrant the security of any information that you transmit to us. You transmit any information over the Internet solely at your own risk.
We would also like to request you to keep your user name, password and other personal information confidential to protect your account against unauthorized access.
Always remember, sastacare.com customer service representatives will never request you for your password.
At present, we use third-party advertising companies or service providers to serve advertisements on our website,sastacare.com. These companies may use information (not including your name, address, email address, or telephone number) about your visits to sastacare.com and other websites in order to provide advertisements about goods and services that you may find interesting and rewarding.
We may work with other companies in the future who may also place cookies or web beacons on our website. These companies will help us operate our website and also provide you additional information on varied products and services.
Some of the Services are supported by advertising revenue and may display advertisements and promotions. These advertisements may be targeted to the content of information stored on the Services, queries made through the Services or other information.
The manner, mode and extent of advertising by this website on the Services are subject to change without specific notice to you. In consideration for the website granting you access to and use of the Services, you agree that this website may place such advertising on the Services.
The Services may include hyperlinks to other websites or content or resources. The website may have no control over other websites or resources, which are provided by companies or persons other than this website.
You acknowledge and agree that this website is not responsible for the availability of any such external sites or resources, and does not endorse any advertising, products or other materials on or available from such web sites or resources.
You acknowledge and agree that this website is not liable for any loss or damage which may be incurred by you as a result of the availability of those external websites or resources, or as a result of any reliance placed by you on the completeness, accuracy or existence of any advertising, products or other materials on, or available from, such web sites or resources.
As mentioned in our Terms & Conditions, no minors are permitted to register at or use the features of sastacare.com. We do not intent to sell our services and products to them, neither do we wish to collect or maintain information from anyone known to be under 18. No part of the website, sastacare.com is designed to attract anyone under the age of 18. If you are a minor but still want to purchase a product, you may do so through a parent or guardian who is a member of sastacare.com.
Protecting the privacy of children is our primary concern. Hence, we will not knowingly collect or maintain Data on our website from those who are under 18 years of age.
If a minor has provided us with personal information, the parent or guardian may e-mail us, and we will remove the information and unsubscribe the child from any promotional contact opportunities.
Mindfulness and compliance with company policies
Certain areas on our website, sastacare.com allow you to publicly post feedbacks on sastacare.com. When you communicate through such platforms you must understand that such information is public and may be accessible by other consumers and companies as well. In fact, the information may appear on other websites or web searches, making it easier for others to collect, read or use your information.
In case you are not interested in receiving promotional e-mails and other marketing information from us, please mail us at [email protected] We assure you that we will execute your request at the earliest.
Data Subject Rights
You may have certain rights in relation to the Customer Data we hold about you, which we detail below.
You have the right to know whether we process Customer Data about you, and if we do, to access Customer Data we hold about you and certain information about how we use it and who we share it with.
By providing your Mobile Number during registration, you agree to being contacted by Phone, SMS, Whatsapp or Any Other Channel. Where permitted by law, sastacare.com reserves the right to charge a reasonable administrative fee for this service. sastacare.com reserves the right to deny you access to your Customer Data and may provide an explanation as required by applicable laws.
You have the right to seek corrections of any Customer Data held about you that is inaccurate. sastacare.com reserves the right to charge a reasonable administrative fee for this service.
If you have any concerns, feedback or complaints about the use and/or sharing of your Customer Data, we are open to receiving your feedback or complaints.
To exercise any of your rights, please contact us at [email protected]
The Terms, and your relationship with this website, shall be governed by the laws of India, with regard to its conflict of laws.
PRECAUTIONS YOU CAN TAKE
We advice that you take the following precautions to ensure the safety of your data:
Use a complex password and do not disclose it to anyone. Change it frequently and never write it down. Remember, you will be responsible for all actions taken in the name of your account.
Keep your computer safe by using up-to-date anti-virus security software and the latest browser.
Be aware of increasingly common phishing mails that use your email address to contact you and ask you for personal or sensitive information. Also know that sastacare.com and its representatives will not send you emails asking for personal or sensitive information. So if ever asked to provide such information, you can be certain that it is not from us.
You recognize and understand that there is no compulsion on you to provide us with your personal information (including sensitive personal information)and any and all personal information provided by you to us is with your full, own volition and desire to provide such personal information. You also understand that we are under no obligation to verify the source from which the personal information about you is provided to us, and they are deemed to be provided by you, unless you demonstrate to us within a period of fifteen days from the date of providing of such information to us, to our satisfaction, that the information was provided to us without your free consent.
We may use technology or other means to protect the service, protect our customers, or stop you from breaching this contract. These means may include, for example, filtering to stop spam or increase security. These means may hinder or break your use of the service.
(a) Transmit or distribute your Content over various public networks and in various media; and
(b) Make such changes to your Content as are necessary to conform and adapt that Content to the technical requirements of connecting networks, devices, services or media.
Email: [email protected]